TERMS AND CONDITIONS FOR TRAINING PROGRAMMES, EVENTS, COURSES AND WORKSHOPS

Participants
By enrolling and acceptance in our training programmes, you acknowledge that you have read, understood, and agreed to these terms and conditions.
If you have any questions, please contact jo.ellis@renewalassociates.co.uk before proceeding with enrolment.

Organisations
By acceptance of a proposal and services agreement you acknowledge that you have read, understood, and agree to these terms and conditions and any terms within the service agreement.

These Terms and Conditions ("Agreement") are entered into by and between Renewal Associates Ltd, hereinafter referred to as the "Company," and the participant or company, hereinafter referred to as the "Participant" on acceptance to a program or acceptance of a proposal.
the Company reserves the rights to amend the Terms and Conditions at any time.

1.Training Programme Description
The Company agrees to provide training services as described in the selected training programme details, and the Participant agrees to abide by the terms and conditions outlined herein.

2.Definitions
2.1 ‘The Company’ means Renewal Associates Ltd.
2.2 ‘Participant’ means an individual or company who wishes to enrol in a Programme. and who has either applied and been accepted, or agreed to a written proposal and where relevant the payment has been received or terms agreed.
2.3 The terms "Programme", "Event," "Course," and "Workshop" are used interchangeably, and mean an entire training Programme for which a single fee is charged. These terms are as follows but not limited to.
2.4 Programme:
A structured series of learning activities designed to achieve specific learning outcomes or objectives. Programmes are often more comprehensive and may span an extended period, covering a variety of topics to enhance participants' skills or knowledge in a particular field.
2.5 Event:
An organised occurrence or happening, sponsored by the Company of an in-person or virtual opportunity for others for free or for a fee, often involving a gathering of people for a specific purpose. Events can include a wide range of activities, such as conferences, seminars, webinars, or social gatherings, and may or may not have a specific educational focus.
2.6 Course:
A structured educational Programme focused on a specific subject or topic. Courses are typically more formal and academic in nature, with defined curriculum, assessments, and often lead to certification or recognition upon completion.
2.7 Workshop:
An interactive and participatory learning experience, often focused on practical skills and hands-on activities. Workshops are usually shorter in duration and may involve group discussions, problem-solving exercises, and application of knowledge in real-world scenarios.
2.8 ‘Participant’ means an individual or company who has either submitted an application, enrolled or agreed to a written proposal and where relevant the payment has been received and/or who has been accepted onto the Programme, or a proposal accepted.
2.9 ‘Module’ means one or more consecutive training days that make up a series of non-consecutive training to form a single Programme.
2.10 ‘Start of Programme’ means the calendar day of the first day of the Programme.

 

3.Prices/Fees
3.1 Fees are correct at time of publishing. The Company reserves the right to adjust these prices at any time in order to meet their genuine costs.

4.Payment Terms
4.1  All payments must be made in advance of the start of the Programme, with the exception of late Participants, or as agreed in a specific Services Agreement.
4.2  The Participant agrees to make the full payment for the training programme as per the pricing specified by the Company.
4.3  It is the responsibility of the Participant to confirm his/her place by forwarding payment.
4.4  A place on a Programme is not confirmed until full payment has been received, unless otherwise stated in the offer email or invoice.
4.5  Without payment, a Participant is not booked onto the Programme and cannot attend.
4.6  Full payment is due within 7 days from the date of the invoice.
4.7  Exception: For all Modular Programmes, part of the payment may be made by instalment payments if stated in the offer email or invoice.
4.8  Instalment payments may be offered on some Programmes as agreed upon by both parties, with a schedule provided by the Company.
4.9  Payment can be made by credit/debit card (not American Express) or bank transfer. Detail of methods of payment are available on request.
4.10 Payment is not accepted by PayPal.
4.11  Interest will be charged at the rate of 8% above Bank of England Base Rate for past due payments.
4.12  To qualify for Early Bird pricing incentives, payment in full must be received by the specified Early Bird date or 7 days from invoice date, whichever is sooner. The full published Programme price will become payable if payment is not received by the specified date.
4.13  The full sterling price as detailed on the invoice is payable in order to secure a place.
4.14  Due account should be taken when making payment to ensure that any bank transfer charges are added to the payment and sufficient local currency should be made available to ensure the full sterling amount is received by The Company when calculating the exchange rate at the date of transfer.
4.15  Failure to make full payment will invalidate the Participants place on the Programme.

5. Transfers

5.1  Should Participant wish to transfer to a later Programme, the Company policy is to apply charges for administrative purposes, length of time given notification in writing and a difference in the fee of the Programme.
5.2  Oral notification will not be accepted.
5.3  Written notification (by email) must be received within normal UK office working hours and receipt acknowledged by the Company.
5.4  The transfer option only applies to Participants who are transferring to a different date for the same type of Programme.
5.5  Participants must specify their choice of transfer date at the time of transfer.
5.6  The option to transfer can only be used once, after which non-attendance will be treated as a cancellation and all payments will be due.
5.7  If a Participant uses the transfer option, the original Programme Invoice and the transfer Invoice remain due, if the transfer reservation is subsequently cancelled, full payment is due.~
5.8  Where the Programme is a Module Programme Participants may not transfer to a Module on a later Programme. Attendance at each scheduled Module for the Programme booked and the Assessment Day(s) are required in order to successfully complete the Programme. Exceptions will be handled on an individual basis, be subject to availability, carry an additional charge to cover any administrative costs incurred and are at the sole discretion of the Company & faculty. If a deferment is agreed all payment instalments will be due as stated on the original invoice. Completion of the Programme must be within 6 months of the deferment date. If the Programme is not completed within this time frame the Participant will be required to pay the full fee to start the Programme from first Module.
5.9  Programme transfer requests received in advance of the start of the Programme are charged at the following percentage of the full Programme fee and not any discounted fees, plus administrative and card charge that may apply:
more than 60 days none
60 – 30 days                   25%
30 - 15 days                    50%
less than 15 days           75%

6. Cancellation by Participant - No Refund Policy
6.1  Notice of cancellation from a Programme must be in writing (by email) and must be received within normal business hours and receipt acknowledged by the Company.
6.2  Oral notification will not be accepted.
6.3  The Participant acknowledges and agrees that all payments made for the Programme are non-refundable.
6.4  In the event of withdrawal or termination from the Programme, the Participant is not entitled to a refund of any portion of the payment made and the Company reserves the right to reclaim any costs of processing fees through third party card portals.
6.5  In exceptional circumstances the Company reserves the right to:
6.5.1  allow a refund less any costs incurred by the Company and to charge an additional administrative fee.
6.5.2  allow the Participant to defer to the next programme or leave a credit on file for future training.
6.6 Where the Programme is a Module Programme and the Participant should leave before completion of one of the Modules, the fees associated with that Module will still be payable in full if not already paid.
6.7 The Company retains the right to make changes to any Programme as shown in the interests of Programme integrity.

Exceptions for the Systemic Team Coaching® Practitioner Diploma:
6.8  The Systemic Team Coaching® Practitioner Certificate is a Programme in its own right and once attended payment is non-refundable.
6.9  Payment of residential costs are in addition to the Programme fee, unless otherwise stated in the marketing.
6.10  If after the Systemic Team Coaching® Practitioner Certificate, the Company believes it is in the Participant’s best interest to withdraw from the Systemic Team Coaching® Practitioner Diploma Programme, all fees will be refunded except the cost of the Systemic Team Coaching® Practitioner Certificate Programme.
6.11 Should a Participant leave or withdraw after the start of the Systemic Team Coaching® Practitioner Diploma, all fees for the Programme will be payable in full.
6.12  The Company retains the right to make changes to the Systemic Team Coaching® Practitioner Diploma in the interests of Programme integrity.
6.13  Inability to attend a pre-booked and paid for Module due to unforeseen circumstances constitutes cancellation and the above conditions will apply to the individual Module.

Exception for Assessed Programmes:
6.14  Attendance at each scheduled Module and at the Assessment Day(s) for the Assessed Programme is required in order to successfully complete the Programme. Exceptions will be handled on an individual basis at the discretion of the Company & faculty.
6.15  If for any reason the Participant is unable to attend a Module, notice must be in writing (by email) and must be received at least 30 days in advance within normal business hours and receipt acknowledged by the Company, (oral notification will not be accepted), otherwise the full fee will be due.
6.16  It is the responsibility of the Participant to ensure that notice in writing has been received by the Company and acknowledged.

Tutorials (Practitioner Diploma Programme).
6.17  If for any reason a Participant needs to cancel or re-schedule a tutorial, with less than 24 hours’ notice, a fee equivalent to the tutor’s hourly charge out rate will be charged.
6.18  Participants must attend both tutorials in order to pass the Practitioner Diploma.

 

7. Cancellation or Changes by the Company
7.1  The Company reserves the right to cancel Events, Programmes, Courses or Workshops, as necessary. If a Programme has to be cancelled, the Company will make every reasonable effort to reschedule to an alternative date and will automatically move confirmed bookings to the alternative date. The Company will provide the Participant with as much notice as is possible given the circumstances for the date change.
7.2  Notice will be given in writing by email.
7.3  If a Participant is unable to attend the alternative date, The Company will provide a full refund for the amount paid.
7.4  The Company reserves the right to cancel Events, Programmes or Workshops, revise dates, times and fees or substitute facilitators or attending faculty, as necessary.
7.5  If The Company changes the venue of an Event, Programme or Workshop, even at short notice, The Company will not be liable nor reimburse travel or accommodation costs, associated with any changes.

8. Substitutions
8.1  Depending on the circumstances, The Company may agree to switch a Participant who is booked onto a Programme with another Participant from the same organisation or company. A fee of 10% of the total cost of the Programme will be charged to make the changes.

9. Not Happy with the Programme
9.1  If the Participant is unhappy with the Programme and feels that it does not meet the description given on the Company website or materials and the Participant notifies the facilitator by end of first day of the Programme, the Company will try to resolve the issue immediately with discussion between the facilitator and the Participant and the Company.
9.2  The reasons for dissatisfaction will be noted and if they are deemed reasonable by the Company and the Company are unable to resolve the issues, a full refund will be given for the total amount paid for the Programme, less any fees incurred for the Participants payment method and an admin fee.
9.3  Non-attendance at the Programme disqualifies a Participant from any refund.
9.4  In no circumstances shall the Company’s liability (if any) under these Terms and Conditions exceed the amount paid by the Participant.

10. Codes of Conduct
10.1   The Company holds a policy for the code of conduct for Participants and for Facilitators. Should this code of conduct be broken, or monies be due and owing to the Company, The Company reserves the right to withdraw facilities from, withhold academic awards and terminate a place on the relevant Programme.

11. Governing Law
11.1 These Terms and Conditions are governed by the laws of England and Wales.